BridgeLang is an online platform that connects Students and Teachers for language lessons. It operates in the UK and provides both online and in-person lessons.
The Platform is available to individuals aged 18 and above. Students aged 14–17 may also join, but only with verified parental/guardian consent.
2. Accounts and Registration
Yes. Both Students and Teachers must register for an account and provide accurate information.
No. Accounts are personal and may not be shared.
3. Lessons and Credits
Lesson Credits are prepaid units purchased by Students to book lessons with Teachers. They have no monetary value outside the Platform.
Yes. Credits may have expiry dates depending on your subscription or promotion terms.
Bonus Credits are promotional or loyalty rewards occasionally provided by BridgeLang. They are non-transferable, may have shorter expiry dates, and cannot be redeemed for cash.
No. Loyalty rewards and bonus credits are tied to the Student’s account and cannot be sold, shared, or exchanged.
4. Cancellations and Refunds
Yes. You can cancel anytime via your account dashboard. However, partial refunds are generally not available unless required by law.
UK consumers have a statutory 14-day cooling-off period to cancel purchases and receive a refund, provided services have not been fully used.
If a lesson is cancelled less than 24 hours before the start time, the Teacher may decide whether the Credit is forfeited.
5. Teachers and Payments
Teachers receive 80% of the lesson fee. BridgeLang retains 20% as a service fee.
Payments are made securely via Stripe Connect. Teachers must maintain a valid payment account.
All Teachers must meet BridgeLang’s eligibility requirements and provide identity verification. Additional background or qualification checks may be requested.
Yes. Teachers may set their lesson rates within platform guidelines, but BridgeLang applies a service fee to each booking.
6. Conduct and Safety
No. Off-platform lessons and payments are strictly prohibited.
Users must act respectfully and lawfully. Harassment, discrimination, or abusive conduct may result in suspension or termination.
Yes, but they are undertaken at your own risk. Students under 18 require parental consent, and Teachers are encouraged to follow BridgeLang’s safety guidelines.
7. Parental Consent
Yes, but only with verified parental or guardian consent.
Both the Student and Parent/Guardian receive confirmation emails. The account remains inactive until both confirm.
8. Technical Issues and Support
Both Student and Teacher should attempt to reconnect. If reconnection is not possible, BridgeLang may, at its discretion, arrange for the lesson to be rescheduled or Credits refunded.